ClearTurn consultants are a team of seasoned operating executives and consultants who bring a wealth of expertise to our engagements. A team of fixers, we bring practical, roll-up-your-sleeves experience from driving initiatives from within the corporate world. Our consultants have an average of 25 years experience within their area of functional and industry expertise, from start-up to blue chip and everything in between.  

Meet the Team

  • President

    Chris is a seasoned healthcare operating executive with deep expertise in strategy, operations, turnaround, integration and business process outsourcing. Chris has led ClearTurn Consulting’s engagements saving health plans and providers hundreds of millions of dollars through improved operational performance and reduced costs. Most recently, Chris was CEO of AxisPoint Health where he led the private-equity backed Population Health Management company through a restructure, split the business into two parts and ultimately sold each part. Prior to founding and leading ClearTurn Consulting, Chris was COO of StayWell Health Management where he led Operations, IT and Analytics and was responsible for the integration of StayWell’s acquisition of LifeMasters, where he was EVP and General Manager prior to its acquisition. Prior to that, Chris developed and led a Business Process Outsourcing Center of Excellence at Blue Shield of California where he was responsible for overseeing the company’s outsourcing strategy, execution and management across operational functions including enrollment, claims processing, customer service and back-office processing. Early in his career, Chris was a client leader in a boutique management consulting firm assisting health systems with strategic planning and integrated delivery system development.

  • Managing Director

    Jon is a management consultant with more than twenty years of health plan operations leadership experience. His background includes management in customer service, claims processing, new and renewing enrollment, sales operations and product strategy. He led the development of a multi-year outsourcing strategy for back-office health plan functions. He has managed global claims and membership processing teams. Jon was the executive accountable for integrating a major California-based health plan back-office membership system with the Covered CA public exchange. As a Managing Director with ClearTurn, Jon was the Client Relationship Manager for a major national vision plan with 37 million plus members. In this role, he oversaw several initiatives that improved his client’s profitability by $5M+ annually. The initiatives included eliminating paper claims payments and driving EFT adoption for providers, optimizing the group billing accounts receivable processes, redesigning the call center IVR to drive self-service and implementing a new vendor solution to handle provider telephone inquiries. Jon also led a one-million-member Midwest regional health plan through an overhaul of its claims intake and payment processing functions resulting in >$20M in savings over five years.

  • Principal

    Heather has a 20+ year career in large scale Call Center Operations. In prior roles, Heather has been instrumental in developing and implementing foundations of leadership development, coaching culture, quality, and new business implementation all focused on process improvement, customer experience, effectiveness, and efficiency. Most recently Heather has served as Chief of Staff for Optum's Behavioral Health Operations team driving strategy and key initiatives supporting clinical and non clinical Mental and Behavioral Health teams and translating strategy into actionable initiatives.

    Heather has a dual Undergraduate degree from Kutztown University in Visually Impaired Education and Elementary Education and a Masters degree in Global Leadership from University of Phoenix.

  • Principal

    Kevin is a healthcare operations leader with more than 15 years of healthcare operations experience. His prior health plan responsibilities include leadership in customer service, member enrollment, provider correspondence and back-office business process outsourcing at Blue Shield of California. He has managed an international portfolio of operations spanning India, the Philippines, and the U.S. Kevin has additionally provided consultative services focused on operations improvement to a broad range of healthcare organizations spanning payor, provider, and digital health companies, including Castlight Health, Blue Shield of California, Proteus, Christiana Care, and Apria Healthcare while in roles at ClearTurn Consulting and Booz Allen Hamilton. Kevin was most recently the VP of Healthcare Operations at Lark Health, a digital disease management solution, where his responsibilities included customer service, customer success, sales operations, clinical analytics, finance, procurement and head of project management.

  • Chief of Staff

    Jordyn is passionate about helping organizations scale smarter. She brings experience from multiple high-growth startups and healthcare companies, where she built new processes from the ground up and helped teams adapt quickly to change. As a founding member of the Customer Success team at Particle Health, Jordyn created the company’s onboarding and account management framework, spearheaded Salesforce implementation, and advanced operational processes to help scale the organization through a high-growth phase.

    At Doctor.com (now Press Ganey), she launched and maintained the company’s internal knowledge base, ensuring teams had access to clear documentation and consistent processes.

    In her current role at ClearTurn, she supports strategy, operations, and process improvement initiatives, combining hands-on execution with a focus on long-term organizational growth.

    She holds a BA from Binghamton University. Outside of work, Jordyn loves traveling and chasing after her biggest adventure yet—life as a new mom.

  • Staci is a healthcare operations and people leader with over 20 years of experience in operations, sales support, project management, and systems across diverse sectors. She is skilled in leading teams, managing complex process improvements, and analytical projects across all lines of business. Staci holds a BS in Business Administration with concentrations in Production & Operations Management and Management Information Systems from California State University, Chico.  

  • Principal

    Chris spent much of his 20+ year career commercializing solutions in healthcare payer and provider companies. His interest in growing healthcare startups and expertise in revenue growth, contract negotiations, strategic positioning, management and training, and product viability analysis makes him a key resource for the many companies he’s worked for and advised, including Krames StayWell and FastMark. Explore more of Chris’ professional experience here.

    Chris holds a Bachelor of Arts in History from California Polytechnic State University, San Luis Obispo, and enjoys reading (history, of course), his family, and any caffeine delivery system, preferably coffee.

  • Tyler is an Operations Consultant at ClearTurn with a focus on process improvement and operational strategies that drive measurable results. He brings experience across healthcare operations, project and change management, process analysis, and sales development, combined with a strong foundation in medical billing, coding, and direct patient care. Tyler’s career spans roles in claims processing and sales across multiple healthcare lines of business, giving him a unique perspective on both provider and payer operations. He is recognized for his ability to actively listen and collaborate with clients, combining internal and external insights to develop the best solutions. At ClearTurn, Tyler has applied this approach to initiatives such as building a sales playbook in partnership with a client, which improved internal efficiency, supported clientele growth, and has since generated interest from additional teams to adopt a similar model. He earned his Bachelor of Science degree in Biology/Pre-med from the College of Charleston.

  • Principal

    Mary has over 25 years of senior leadership experience within managed care organizations including CareFirst BlueCross BlueShield, Magellan Health, and HGS AxisPoint Health, where she served as Senior Vice President and Head of Business. In addition, she led LifeWorks EAP/Worklife and Wellness programs during her tenure at Ceridian HCM and was a consultant for the Robert E. Nolan Company. Mary Jane's primary areas of focus include clinical operations and strategy, service operations, and system selection and migration. She holds a Master's in Health Services Administration from The George Washington University and a Bachelor of Science in Nursing from Vanderbilt University.

  • Principal

    Lauri brings over 35 years of claims operations experience to ClearTurn. Prior to consulting, she served multiple leadership roles in a 30+ year career at Blue Shield of California leading claims operations in all lines of business. Lauri has led claims operations through platform migrations, membership expansions, and multiple regulatory change initiatives.

  • Tony Verna is a senior healthcare executive with over 35 years of experience in health plan operations and provider network management. He has led large-scale initiatives in network development, provider services, and business process improvement across major organizations including Delta Dental of California, Blue Shield of California, and TriWest Healthcare Alliance. Tony has a proven record of driving operational efficiencies—achieving multimillion-dollar cost savings, leading successful NCQA reaccreditations, and building expansive provider networks serving millions of members nationwide.

  • Project Management & IT Expert

    ClearTurn is pleased to affiliate with Robert and goPMO, a global services provider for technology and application deployments. With 25 years of health and life science, consumer and industrial product, and federal and state public sector experience, Robert brings direct and extensive experience within the Information Technology (IT) and Project Management Office (PMO) functions. Currently President & CEO of goPMO, Robert brings a visionary approach to IT organizational strategic and tactical planning, project and program transformations, and PMO implementations and reorganizations. He has also been a PMP (certified Project Management Professional) since 2001. Explore more of Robert’s professional background here.

    Robert holds an MBA from the University of California, Davis, and a Bachelor of Science in Management Information Systems and General & Applied Economics from California State University, Bakersfield. Other passions include triathlons, golf, and woodworking.