ClearTurn brings a wealth of industry and functional expertise to our engagements, spanning operations, outsourcing, market strategy, M&A, and interim leadership. We also have deep healthcare payer, provider, services, DME, and technology expertise.

Operations Insights & Performance Improvement

ClearTurn can initiate or fine-tune your operational systems to meet your performance objectives. With expertise in revenue cycle management, enrollment, customer service, claims processing, contracting, and procurement, ClearTurn expertise brings immediate, measurable, and sustainable results. ClearTurn consultants can lead or complement your team in all aspects of process improvement.

Customer Journey Mapping

  • capture existing customer journey

  • identify underlying systems and processes contributing to end-user experience

  • recommend and implement improvements

  • set up structure to measure success

Program Design

  • recommend and setup new program structure and process

  • fine-tune existing program structure and processes

Process Improvement

  • assess current operational processes

  • identify root causes of operational inefficiency or performance gaps

  • recommend remedial steps

  • deploy process changes

  • functional areas include revenue cycle management, enrollment, customer service, claims processing, contracting, and procurement

Initial Operational Strategy & Execution

  • explore alternatives to reach operational goals

  • develop initial start-up operational structure and process

  • establish measurement structure

  • drive successful implementation

PMO 

  • develop project intake methods

  • measure project performance

  • migrate, convert, consolidate, and transform critical workflows

  • implement and optimize Project Management Office organization

Business Process Outsourcing

Whether your goals are to reduce cost, improve quality, or meet changing capacity needs, ClearTurn consultants have the knowledge and experience to navigate the complexities of leveraging external partners to complement existing operations. From customer service to revenue cycle management to back office operations, ClearTurn can help with any and all aspects of outsourcing.

BPO Advisory

  • advise on overall business process outsourcing strategy

  • recommend which processes to outsource

  • design goal-specific outsourcing models

  • establish key performing metrics

  • create governance structure

Partner Sourcing & Contracting

  • identify, evaluate, and recommend partners

  • perform due diligence on partner capabilities

  • develop and negotiate outsourcing agreements with aligned incentives

  • develop operational work standards and key performance indicators

  • implement new partners/capabilities

Market Strategy & Development

Our expertise in understanding and implementing market strategies helps position your product or company in its most favorable way. ClearTurn consultants can develop and operationalize product, pricing, and channel blueprints, as well as create and execute go-to-market strategy, sales pipeline, and revenue enhancement.

Market Assessment

  • size and project market

  • assess current and future competitive and regulatory dynamics

  • evaluate potential customer uptake

  • verify company capabilities

Product Strategy

  • assess competitive product functionality

  • develop business case and product pipeline

  • recommend people, process, and technology to reach product development goals

  • implement processes to reach desired product goals

  • evaluate product launch planning

Channel Strategy

  • evaluate current and potential sales channels

  • assess competitive channel strategy

  • optimize incumbent channel infrastructure and process

  • implement processes to reach desired product goals

  • advise on channel priorities

Pricing Models

  • evaluate current pricing models

  • assess competitive pricing strategy

  • develop and market test pricing options

Go-To-Market Strategy

  • develop market entry strategies

  • stand up structure and process to realize market entry strategy

Sales Pipeline Development

  • initiate and grow sales pipeline

  • identify, contact, and warm transfer target clients

  • grow book of business/revenue

  • establish sales programs and infrastructure

  • negotiate sales partner contracts

Performance Measurement

  • identify metrics best illustrative of company success

  • develop and implement structure and systems to capture and report key metrics

  • troubleshoot, recommend, and implement steps to right-size underperforming areas

Mergers & Acquisitions

Our corporate experience helps you prepare, present, and close deals to produce your desired M&A goals. On the buy-side, ClearTurn can develop target criteria, identify target companies, and assist with due diligence and closing. On the sell-side, ClearTurn consultants assess and fine-tune operations, package and position company assets, and assist in negotiations. Post-close, ClearTurn can provide practical and reliable integration, roadmap development, and execution assistance.

Buy Side Representation

  • develop target criteria

  • identify target companies

  • conduct due diligence

  • assess integration readiness

  • assist in negotiation

Sell Side Representation

  • pre-sales company tune-up

  • position lines of business or entire companies for sale

  • assess integration readiness

  • assist in negotiation

  • package company assets (people, process, technology) for deal

Post-Deal Integration

  • develop integration roadmap

  • drive people, process, and technology integration activities

  • develop organizational structure

  • manage organizational change

Interim Executive Management

ClearTurn consultants can seamlessly step into a leadership role, drive a critical corporate initiative, or provide specialized thought leadership when unexpected personnel shifts occur or new business challenges present themselves. Our corporate-side experience gives us the highest level of functional and industry know-how to lead teams and deliver results.

Interim Executive Management

  • supply temporary leadership during permanent executive search

  • provide thought leadership for mission-crucial initiatives

  • stand-up functional areas in a start-up environment

  • fill-in during planned or unexpected leave of absence

  • support during crucial periods needing temporary skilled leadership

Healthcare Advisory

ClearTurn consultants possess an abundance of practical knowledge in many healthcare sectors. From population health to accountable care organizations, payer operations to provider care delivery, ClearTurn can apply decades of healthcare expertise in the payer, provider, services, DME, and technology sectors to skillfully guide businesses to success.

Population Health

  • identify and quantify steps to improve participant outcomes

  • develop product/program structure

  • develop market strategy

Payer/Provider Integration

  • identify partners

  • develop and execute roadmap

  • ACO strategies/execution

Subject Matter Expertise

  • payer operations

  • customer service/contact center

  • revenue cycle management

  • respiratory therapy

  • Electronic Data Interchange (EDI)

  • Programs of All-Inclusive Care for the Elderly (PACE)

  • Accountable Care Organizations (ACOs)